WELCOME to the new 311 website.

If you would like to learn more about the new features, click here.


The City of Columbus Service Center provides a way for you, the resident, to submit a request for City Services. The Service Center is the single point of contact for requesting all non-emergency City services and is available to residents, City businesses, and visitors.

The Columbus Service Center is also known as "3-1-1"; its mission is to provide access to City services and City information with the highest possible levels of customer service. The "3-1-1" initiative strives to help City agencies provide efficient service delivery by allowing them to focus on their core missions, manage workloads efficiently, provide insight into the needs of residents, and measure how well services are delivered.

Call Center hours

Monday - Friday: 7:00 AM - 6:00 PM

Saturday/Sunday: Closed

Phone Number: (614)645-3111 or Email us

For a Police or Fire emergency, dial 9-1-1.

For a Police or Fire non-emergency, call 645-4545.

For water emergencies during non-business hours, call 645-7788.

For electric emergencies during non-business hours, call 645-7627.

For sewer emergencies during non-business hours, call 645-7102.

Click on the image to learn more about 311.